Terms of Service
Terms of Service
These terms explain purchases from ENDLESS FINDS LTD and use of this online store. Company number: 15880822. Business contact address: 46 Geoffrey Place, Geoffrey Road, Birmingham, B11 4HT, United Kingdom.
1. Ordering and eligibility
Provide accurate contact, payment and delivery information and use a payment method you are authorised to use. You must be legally able to enter the purchase contract. Please read the product description, total price and delivery and return information before submitting an order.
An automated order acknowledgement confirms receipt of your order. We accept the order when we expressly confirm acceptance or dispatch the goods, whichever happens first. If an item is unavailable, payment fails or an obvious error affects the order before acceptance, we will contact you and refund any payment for goods we cannot supply. We will not increase an agreed price or substitute a different product without your agreement.
2. Product information
Descriptions, sizes, materials, compatibility and included items are given on the product page. Ask us about anything material to your choice that is unclear. Goods must match their description and meet applicable consumer standards; general wording or images do not remove those obligations.
3. Prices and promotions
Prices are displayed in pounds sterling (GBP). The amount payable, including any applicable taxes and charges, is shown before you submit your order. UK shipping is free. A promotion applies only under the offer displayed when you order. We do not add an optional charge without your express agreement.
4. Payments
Credit cards, debit cards and PayPal can be used when enabled and displayed at checkout for your order. Review the total and the payment provider’s screen before authorising payment. See our Secure Payment Policy. Any temporary bank authorisation and the posting of a refund may depend on your bank or provider.
5. Shipping and delivery
We offer free insured, tracked shipping within the UK. Processing takes 1–3 business days after successful payment, followed by an estimated 3–7 business days in transit after dispatch. These are separate periods. Business days exclude weekends and UK bank holidays. Full delivery, delay and loss information is in our Shipping Policy.
Delivery estimates do not remove your legal rights where goods are late or not delivered. For deliveries we arrange, goods remain our responsibility until received by you or your nominated recipient.
6. Cancellation, returns and refunds
Our Refund Policy forms part of these terms. It includes a voluntary 35-day return window measured from purchase for eligible unused, unmodified goods, with free approved return shipping. It also explains the separate statutory right to notify cancellation within 14 days after receipt of most online purchases and return them within a further 14 days.
The voluntary conditions do not prevent reasonable inspection under the statutory cancellation right or remedies for faulty, damaged or misdescribed goods. Contacting us for shipping instructions is not a requirement to obtain permission for a valid statutory cancellation.
7. Warranties and product support
Manufacturer warranties, where included, are product-dependent and may range from 1 to 5 years. The specific written warranty determines its coverage. You can seek statutory remedies from us whether or not a manufacturer’s warranty applies. See Warranty & Buyer Protection.
8. Safe use and accounts
Follow the product instructions and any stated age, installation or supervision requirements. Do not continue using a damaged or unsafe product. Protect your account password and let us know about suspected unauthorised access. We may take proportionate steps to protect the website against fraud, abuse or unlawful use, without removing your rights concerning an existing order.
9. Website content and third-party services
Use the website lawfully and respect intellectual property and privacy rights. Do not introduce harmful code, impersonate someone or misuse store communications. Third-party payment and tracking services may have their own terms and privacy notices. Their involvement does not remove our responsibilities to you as the seller.
10. Privacy
Our Privacy Policy explains how personal information is used. Providing data needed to fulfil an order does not by itself mean you consent to optional marketing.
11. Our responsibility to you
We are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or failure to use reasonable care and skill. We do not exclude or limit liability where doing so would be unlawful, including for fraud, death or personal injury caused by negligence, or your statutory rights concerning goods. An interruption to the website does not cancel an accepted order or a refund obligation.
12. Delays outside our control
If an event outside our reasonable control affects an order, we will explain the effect and take reasonable steps to reduce delay. Your cancellation, delivery and refund rights continue to apply.
13. Complaints and governing law
Please contact us with your order number, the problem and the resolution you seek. This does not prevent you using statutory remedies or bringing a claim. These terms are governed by the law of England and Wales, while preserving mandatory protections and any right to bring proceedings in the courts of the part of the UK where you live.
14. Changes and existing orders
Revised terms apply to new orders placed after publication. Existing orders retain the terms published and agreed when they were placed. Changes to the store’s name, website or general policies do not remove those commitments. If a term cannot legally be enforced, your remaining rights and obligations continue.
15. Contact
ENDLESS FINDS LTD · Company number 15880822
46 Geoffrey Place, Geoffrey Road, Birmingham, B11 4HT, United Kingdom
Email: contact@endlessfindsltd.co.uk
Phone: +44 7349 549611