Return & Refund Policy

At ENDLESS FINDS LTD, we aim to keep returns straightforward. Our voluntary return offer sits alongside your legal rights as a UK consumer.

35-day voluntary returns from purchase · Free approved return shipping · Statutory rights preserved

35-day voluntary return policy

Eligible goods may be returned within 35 calendar days from the date of purchase for a full refund, provided they remain unused, unmodified and in their original condition. This voluntary window starts on the purchase date, not the delivery date.

Include the supplied accessories, parts and manuals, and provide your order number or other evidence of purchase. Please use the original packaging if available, or suitable protective packaging. Contact us to arrange the return; time spent waiting for our return instructions will not shorten an otherwise valid return window.

The unused and unmodified conditions apply to this additional voluntary offer. They do not restrict the statutory rights explained below.

Your statutory right to cancel an online purchase

For most goods bought online as a consumer, you can cancel without giving a reason from the time you place the order until 14 calendar days after the day you receive the goods. If several goods in one order arrive separately, the cancellation period normally runs from receipt of the last item. After telling us you are cancelling, you have a further 14 calendar days to send the goods back.

You can cancel by any clear statement, including email, telephone or post using the contact details below. You do not need to wait for approval or use a particular form to exercise this right. Our return arrangements do not change the legal cancellation deadline.

You may handle goods as reasonably necessary to examine their nature, characteristics and function, as you would in a shop. We may make a lawful deduction for diminished value caused by handling beyond that level, but we do not charge a cancellation or restocking fee. Opening packaging for a reasonable inspection does not by itself remove the right to cancel.

Limited statutory exceptions can apply, for example to genuinely personalised goods, goods that deteriorate quickly, or sealed goods unsuitable for return for health or hygiene reasons after their seal has been broken. An exception applies only where the law permits it; it does not remove rights concerning faulty or misdescribed goods.

Free approved return shipping

We arrange free shipping for approved returns and provide the return destination and dispatch instructions. Contact us before arranging your own carrier so we can provide the appropriate free return method. We will also meet the reasonable return costs that the law requires us to bear for faulty, damaged or incorrect goods. Our arrangements will not prevent a valid statutory cancellation or delay a refund beyond its legal deadline.

Faulty, damaged or incorrect goods

Goods must be of satisfactory quality, fit for their stated purpose and match their description. Under the Consumer Rights Act 2015, you normally have a 30-day short-term right to reject non-conforming goods for a refund. After that period, you may be entitled to a repair or replacement and, where the legal conditions are met, a price reduction or final rejection.

Contact us as the seller with the order details and the issue. You do not have to rely on a manufacturer warranty to use your statutory rights. Neither the 35-day voluntary window nor a manufacturer’s warranty expiry removes those rights. Sale items carry the same statutory rights as full-price items.

Refund processing

We aim to issue approved voluntary-return refunds within 3 business days after receiving and checking the return. Bank or payment-provider posting times can vary.

For a statutory cancellation, we refund without undue delay and no later than 14 calendar days after receiving the goods back or, if earlier, receiving evidence that you sent them back. If we have offered to collect the goods, or no goods have been supplied, we refund within 14 calendar days after you notify us of cancellation. Any standard outbound delivery charge paid is included; this store’s UK shipping is free.

Where a refund is due following statutory rejection of faulty goods, we issue it without undue delay and within 14 calendar days after agreeing that you are entitled to it. Refunds use the original payment method unless you expressly agree otherwise, and we do not charge a refund fee.

How to contact us or cancel

Email contact@endlessfindsltd.co.uk, call +44 7349 549611, or write to ENDLESS FINDS LTD, 46 Geoffrey Place, Geoffrey Road, Birmingham, B11 4HT, United Kingdom. We will provide suitable return instructions. The correspondence address is not confirmation of a parcel-return or collection arrangement.

You may use this optional cancellation wording: “I give notice that I cancel my contract for the following goods: [goods/order number]. Ordered on: [date]. Received on: [date, if applicable]. Customer name: [name]. Customer address: [address]. Date: [date].” Add your signature only if sending a paper notice. Any other clear cancellation statement is equally valid.

Existing orders

This voluntary offer applies to new orders placed after publication. Existing orders retain their original published and agreed terms. Nothing here reduces statutory rights or any more favourable term already agreed for your order.