Frequently Asked Questions

Answers about shopping, delivery, returns, payments and support at ENDLESS FINDS LTD.

Where do you ship?

We ship within the United Kingdom. UK shipping is free, insured and tracked.

How long will my order take?

Allow 1–3 business days for processing after successful payment, followed by an estimated 3–7 business days in transit after dispatch. These are separate periods. Business days exclude weekends and UK bank holidays. See the Shipping Policy.

Will I receive tracking?

Yes. Tracking details are provided after dispatch. Use your dispatch message or the Track Order page.

Are delivery dates guaranteed?

The published windows are estimates unless a specific deadline is expressly agreed. Contact us about a delay or missing delivery so we can investigate and explain your options. Your statutory delivery and cancellation rights remain in place.

What is the return window?

Eligible unused, unmodified goods may be returned under our voluntary offer within 35 calendar days from purchase, with free approved return shipping. The window starts at purchase. Separately, most online consumer purchases can be cancelled within 14 days after receipt, followed by a further 14 days to send them back. Read the Refund Policy for conditions and refund deadlines.

What if an item is faulty or damaged?

Contact us with your order number and the issue. The 35-day voluntary window does not limit legal remedies for faulty, damaged, incorrect or misdescribed goods. You do not need a manufacturer’s warranty to exercise those rights against us.

Does every product have a warranty?

No general warranty is promised for every product. Where a manufacturer warranty is included, it may range from 1 to 5 years depending on the item and its written terms. Check the product information or ask us before purchase. Statutory rights apply independently. See Warranty & Buyer Protection.

Which payment methods can I use?

Credit cards, debit cards and PayPal can be used when enabled and displayed at checkout for your order. Read our Secure Payment Policy for details.

What is included with a product?

Check the listing’s included-items description and specifications. Contact us if the text and images leave an accessory or feature unclear.

Can I visit or return goods to the business address?

Please contact us first. The published contact address does not itself confirm a showroom, collection point or return arrangement. We provide the appropriate instructions for an approved return.

How can I get help?

Email contact@endlessfindsltd.co.uk, call +44 7349 549611, or use Contact Us. Include your order number or product link and a short explanation.