Privacy Policy

ENDLESS FINDS LTD is responsible for the personal information described in this notice. Our contact details are given below. This notice explains the store’s information practices; it is not a request for blanket consent to every use of information.

1. Information collected

We collect customer contact details, billing and delivery addresses, order history and information supplied in account or support enquiries. Website activity may include IP address, device and browser details, pages visited, referring pages and approximate location. Payment providers process card details; the store receives limited transaction information and does not store full card numbers or security codes.

2. Purposes and legal bases

Order fulfilment and support rely on performing our contract with you. Record-keeping may be required by law. Security, fraud prevention and service improvement may rely on legitimate interests where these do not override your rights. Optional marketing and technologies requiring permission rely on consent.

3. Cookies and marketing choices

The store uses essential cookies for functions such as the basket and checkout, and may use analytics and advertising technologies. Technologies that require consent must not be activated without it. Browser controls can remove or block cookies, although blocking essential cookies may affect checkout.

Promotional emails are sent on an opt-in basis. You can unsubscribe through an email’s unsubscribe link or contact us. Order and service messages may still be needed after you opt out of marketing.

4. Sharing and security

Information may be shared with payment, delivery, hosting, IT and email service providers as needed for their work, or when disclosure is legally required. We do not sell or rent personal information. Access controls and HTTPS help protect information, but no system can guarantee complete security.

5. Retention

Information is kept only as long as needed for the purposes described, legal and accounting duties, and resolving disputes. It is then deleted or anonymised. The necessary period depends on the record and applicable obligation.

6. Your information rights

Depending on the circumstances, UK data protection law gives you rights to access, correct or erase information, restrict or object to processing, and receive a portable copy. You can withdraw consent without affecting processing that was lawful before withdrawal. You can object to direct marketing at any time.

Contact us to exercise a right; we may need proportionate information to identify the relevant records and verify your identity. Some rights have legal exceptions. You can also complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint.

7. Children and external websites

The store is not intended for children under 16. Contact us if a child has supplied personal information so that we can investigate and take appropriate action. External websites have their own privacy notices.

8. Updates and contact

We will update this notice when necessary and provide additional notice when required. A change of trading presentation does not itself change your information rights.

ENDLESS FINDS LTD · Company number 15880822
46 Geoffrey Place, Geoffrey Road, Birmingham, B11 4HT, United Kingdom
Email: contact@endlessfindsltd.co.uk
Phone: +44 7349 549611